SoftPitch is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your information when you interact with us through our website, SaaS products, mobile and web applications, or our development services.
1. Information We Collect
We may collect the following types of personal and technical information:
a. Personal Information
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Full name
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Email address
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Phone number
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Company name
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Billing and payment information
b. Technical Information
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IP address
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Browser type and version
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Operating system
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Access times and referring URLs
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Device information and usage data (for SaaS/mobile products)
c. Application & Project Data
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Requirements or documents shared for custom software development
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Files and content uploaded to our SaaS platforms
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Access logs and activity data from our hosted solutions
2. How We Use Your Information
We use your information to:
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Provide, operate, and maintain our services
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Develop custom solutions based on your needs
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Improve user experience and our SaaS products
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Process payments and manage subscriptions
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Communicate updates, offers, or support responses
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Comply with legal and contractual obligations
3. Sharing Your Information
We do not sell or rent your personal data. However, we may share your information with:
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Trusted third-party service providers (e.g., hosting, payment processors, CRM)
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Our authorized developers and project managers
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Legal authorities when required to comply with the law
4. Data Retention
We retain your information only as long as necessary to:
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Provide services
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Comply with legal obligations
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Resolve disputes
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Enforce our agreements
You can request deletion of your data by contacting us at [Insert Contact Email].
5. Data Security
We use industry-standard security measures to protect your data, including:
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SSL encryption
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Firewalls and intrusion detection
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Secure access protocols for staff and developers
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Regular security audits and updates
However, no method of transmission over the Internet or electronic storage is 100% secure.
6. Your Rights
Depending on your location, you may have rights to:
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Access your personal data
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Correct or update inaccurate data
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Request deletion of your information
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Withdraw consent (where applicable)
To exercise these rights, contact us at [Insert Contact Email].
7. Cookies & Tracking
We use cookies and similar technologies for:
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Website analytics
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Remembering user preferences
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Enhancing your experience on our SaaS platforms
You can manage cookies in your browser settings.
8. International Transfers
If you are accessing our services outside [Your Country], your data may be processed and stored in countries with different data protection laws.
9. Third-Party Links
Our website or platforms may contain links to third-party services. We are not responsible for their privacy practices. We recommend reviewing their policies before sharing any personal information.
10. Refund Policy
Thank you for purchasing our software/services. We strive to provide high-quality products and customer satisfaction. Please read our refund policy carefully before making a purchase.
10.1. Digital Product Nature
All software products, subscriptions, source codes, and digital services provided are non-tangible and irrevocable digital goods. Once access, download, delivery, or activation has been provided, refunds may be limited.
10.2. Eligibility for Refund
Refund requests may be considered under the following conditions:
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Duplicate payment made by mistake.
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Technical issue that prevents the software from functioning as described, and our support team is unable to resolve the issue within a reasonable timeframe.
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Service was not delivered as agreed.
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Refund request is submitted within 7 days of purchase.
10.3. Non-Refundable Situations
Refunds will not be provided in the following cases:
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Change of mind after purchase.
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Lack of required technical knowledge to use the software.
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Incompatibility with third-party systems not mentioned in product requirements.
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Failure to use available support or documentation.
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Customized software development, setup charges, installation fees, or consultation services already delivered.
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Subscription renewals not canceled before the billing date.
10.4. Refund Process
To request a refund, customers must contact our support team with:
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Order/Invoice number
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Reason for refund request
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Relevant screenshots or issue details (if applicable)
Approved refunds will be processed within 7–14 business days through the original payment method.
10.5. Cancellation Policy
Customers may cancel recurring subscriptions at any time before the next billing cycle. Cancellation will stop future charges but does not guarantee refunds for previous payments.
10.6. Chargebacks
Customers are encouraged to contact us before initiating any chargeback or payment dispute. Fraudulent or abusive chargebacks may result in suspension of services and account termination.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Effective Date" at the top or through other appropriate means.